Mr. Duane L. Hile has more than twenty-five years of successful business experience in industry, consulting, and business ownership.He has served companies in a wide range of revenue levels and industry segments, in North America and Europe. Mr. Hile has held management positions with A.T. Kearney, Cleveland Consulting Associates, A.J. Industries, and line and staff positions with Amoco Corporation.Beyond performing specific consulting assignment, he has served several clients as a pro-tem manager in the areas of customer service, marketing, and administration.
In his work with manufacturing, utility, and service companies, Mr. Hile’s consulting assignments have covered all functional areas with specific attention to the areas of logistics, marketing, and customer service.This functional diversity provides him with the capability to view any given situation from a broad perspective, thereby minimizing potential conflicts and maximizing benefits.
Mr. Hile has directed national marketing, logistics, and customer service organizations to tangible improvements in sales, market share, cost reduction, customer service, satisfaction, and company profitability.His experience encompasses:
Distribution Channel Analysis
Customer Service Benchmarking
Order Management Systems
QS.ISO 9000 Programs
Mr. Hile earned an MBA magna cum laude, from the University of Notre Dame Graduate School of Business and a BA in liberal arts with concentration in economics and mathematics from Wabash College.Mr. Hile is a certified Lead Auditor of the QS9000 and ISO 9000 standards.
A partial list of Mr. Hile’s consulting clients demonstrates the breadth of his experience:
AmocoLeaseway AP PartsLever Brothers Robert BoschLoctite Corporation Consolidated Natural GasHerman Miller Consumer PowerOxy Metal Industries, Europe FerroPhillip Morris Ford Motor CompanyRoyal Caribbean Cruises, Ltd. FTDTerry Steam Turbine Grand UnionTarmac Plc. Hershey FoodsTremco Horizon ProductsXerox Kellogg’sYoplait Mr. Hile has authored articles, conducted seminars and workshops, and been an active speaker to trade and academic conferences on various aspects of managerial effectiveness, customer service, and marketing channel issues.
Freese & Associates, Inc.• 16105 Lucky Bell Lane • Newbury, Ohio 44065 • Phone 440/487-4509 • e-mail: email@example.com